Answers before laundry day.

Start here for the most common questions about booking, care, pricing, tracking and recurring service.

Booking & coverage

How do I know if you serve my address?

Use the service area checker before scheduling. Availability can also depend on the pickup window and operating capacity.

Can I choose a pickup time?

Booking shows eligible pickup windows for your location and selected service.

What if my address is outside the launch area?

The service area page can collect expansion interest where that option is available.

How is wash and fold priced?

Pricing shown during booking is an estimate until verified weight and any eligible item based services are confirmed.

Can I request pressing?

Yes. Eligible garments can use Pressed & Ready options with item based finishing pricing.

Can I save laundry preferences?

Signed in customers can keep eligible care preferences in their account and review them before future orders.

How do I track an order?

Use the secure tracking code from your order or sign in to your customer account for richer order information.

What happens if something goes wrong?

Customer claims and service recovery stay tied to the order history so the team can review custody, processing and delivery context.

Do you serve businesses?

Yes. Commercial, vacation rental and uniform programs use a separate quote path built around volume, locations and recurring schedules.

Do I need a membership?

No. One time service and recurring membership options are separate choices.

Can memberships include recurring pickups?

Eligible plans can support recurring service and account based usage rules when live in your market.

Use the Help Center to choose the fastest next step for an order, account, business or platform question.