Company & helpLearn how OTW works or get to the right support path quickly.
How it works
Four simple customer steps. A lot of discipline behind them.
You should not need to understand our routing, production or custody systems to get great laundry service. You choose what you need and we keep the work connected behind the scenes.
- 1
Schedule
Choose the service, address and pickup window that fit your day.
- 2
We pick up
Your assigned pickup enters the route with the information the team needs.
- 3
We care for it
Your preferences stay connected to the order through receiving, cleaning, finishing and quality control.
- 4
We bring it back
Track progress and receive your finished laundry at the agreed delivery location.
What stays connected
Your order does not become anonymous after pickup.
The operating system is designed to preserve the customer, order, bags, care instructions, status, route and exception history from pickup to return.
See secure trackingOrder and bag identityCustody follows the work instead of relying on memory.
Saved care preferencesEligible routine choices can stay with your account.
Pickup and delivery visibilityRoute status connects back to the customer promise.
Quality and exception historyIf something needs attention, the context stays attached.